Website information
Website and Enquiry Notice
How MAGICERAMIC handles project enquiry details, secure-form cookies and technical records; contact sales with information-handling questions.
Updated: 16 October 2026.
Project enquiries
When online submission is enabled, we collect your name, company, business email, destination country or market, project category, optional order profile and product brief to respond to your project enquiry. The form does not subscribe you to marketing messages or accept attachments. Do not submit confidential artwork or sensitive personal information.
Where the enquiry goes
Project enquiries are addressed to our existing sales mailbox, contact@magicgroupindustrial.com, using the existing Hostinger server mail transport. A form acceptance receipt means the host accepted an email for delivery; it is not proof of inbox placement, reading or a sales reply. No automatic acknowledgement email is sent to visitors.
Essential form protection
The secure form uses an essential, short-lived session cookie and a server-issued token to limit abuse. The cookie is Secure, HttpOnly and SameSite=Strict. A token lasts up to 20 minutes. This protection is not a CAPTCHA or proof that a visitor is human. The form does not use third-party tracking scripts or store your enquiry in browser local storage.
Application technical records
The enquiry application keeps request identifiers, keyed fingerprints and delivery states to avoid duplicate sends and investigate delivery problems. These records become eligible for deletion after 30 days. Cleanup runs when the service operates; records may remain longer while the service is idle or disabled. It also uses short-lived token and rate-limit records. These application records do not store the enquiry body or raw visitor email/IP address; rate-limit identifiers use keyed hashes. The enquiry content itself is sent to the sales mailbox.
Hosting and mailbox records
The host and existing mailbox may maintain logs, backups and email copies under their own operating arrangements. Their retention periods and wider processing arrangements have not been confirmed in this notice. The application's deletion eligibility does not describe email, backups or hosting-log retention.
Contact about your information
For questions about an enquiry or information handling, email contact@magicgroupindustrial.com and include the request reference if you have one. Please agree a suitable channel before sending confidential designs or licensed material.
Scope of this notice
This notice describes the enquiry implementation and the contact route currently documented for MAGICERAMIC. It is not a statement that all legal-entity, hosting, mailbox, cross-border processing or statutory-retention details have been established, and it is not a certification of legal compliance. Business and legal details that are not confirmed here require review by the site owner.