Privacy Policy

1. About this notice

MagiCeramic is operated by Magic Group Industrial. This notice describes information handling for this website and its selection and enquiry tools. For privacy questions, contact contact@magicgroupindustrial.com.

This is a business sourcing website. Please provide only information needed to discuss your project; avoid sensitive personal information and confidential artwork in notes or initial enquiries.

2. Saved selections and local drafts

When you use My selection, the website saves selected product references, quantities, item notes, recent selections and browsing preferences in your browser’s local storage. A prepared enquiry message may also be saved there. This keeps your list available when you return using the same browser and website address.

The editable enquiry draft uses session storage in the current tab. It can contain your name, company, business email, destination market, project category, order profile, product brief and your local notice-review choice, together with a snapshot of selected products and earlier brief text. These records are not an online submission and are not sent to sales by saving them.

Local storage has no automatic expiry in these tools. Session storage normally lasts for the tab’s browsing session, although browser session restoration can preserve it. You can edit or remove selected items and notes in My selection, or clear this website’s stored data in your browser settings to remove saved lists and drafts. On a shared device, clear the stored data after use. If storage is unavailable, some drafts remain only in the open page.

3. Downloads and copying

PDF, Excel and text exports are prepared in your browser from the selected items and the information included in the relevant export. Downloading a file does not email it to us. Copy buttons write the chosen text to your clipboard only when you use them.

You control downloaded files and any later sharing. Clearing website storage does not remove downloaded files, clipboard copies or copies you have sent elsewhere; manage those separately on your device or with the recipient.

4. Contacting us about a project

If you email us, we receive your email address, message and any details you choose to include, such as your name, company, phone number, product requirements, quantities or customisation needs. These details allow our sales team to understand and respond to your request.

Where the online enquiry service is enabled, its form collects your name, company, business email, destination country or market, project category, optional order profile and product brief. Required fields identify information needed to process that form; without them, submission cannot proceed. The form does not accept attachments or subscribe you to marketing messages.

Online enquiries are addressed to contact@magicgroupindustrial.com through the existing Hostinger server mail transport. A form acceptance receipt means that the host accepted an email for delivery; it does not confirm inbox placement, reading or a sales reply. No automatic acknowledgement email is sent to visitors.

5. Cookies and technical protection

This website does not load advertising or third-party analytics scripts. The selection and draft storage described above supports the tools you choose to use.

When the secure online form is enabled, it uses an essential, short-lived session cookie and a server-issued token to limit abuse. The cookie is Secure, HttpOnly and SameSite=Strict; the token lasts up to 20 minutes. This protection is not a CAPTCHA or proof that a visitor is human. The submission script itself does not save your enquiry in local storage; the separate local selection and draft tools work as described above.

6. Retention and service providers

Application technical records

The online enquiry application keeps request identifiers, keyed fingerprints and delivery states to avoid duplicate sends and investigate delivery problems. These records become eligible for deletion after 30 days. Cleanup runs when the service operates; records may remain longer while the service is idle or disabled. Short-lived token and rate-limit records are also used. These application records do not store the enquiry body or raw visitor email/IP address; rate-limit identifiers use keyed hashes. Enquiry content is sent to the sales mailbox.

Email, hosting and backups

Our sales team receives information you send to the sales mailbox. Hosting and email services may also process information needed to operate the website, deliver email and maintain logs or backups. Website requests may leave technical records with the host even if you do not submit an enquiry.

The 30-day application rule does not cover emails, hosting logs or backups. Their exact retention periods, processing locations and any cross-border safeguards have not been confirmed for this notice. Please contact us for information relevant to your enquiry before sharing material that requires a particular storage location or handling arrangement.

7. Your choices and privacy requests

You can browse without saving a selection or contacting us. You control local selections, drafts and downloaded copies as described above.

Depending on the law that applies to your situation, you may have rights to access, correct or delete personal information, request a copy, restrict or object to processing, or withdraw consent where processing relies on consent. You may also have a right to complain to the relevant data protection authority. Email us to discuss a request; include an enquiry reference if available, and do not send identity documents unless a suitable verification method has been agreed.

This notice describes the website tools and information handling documented above. Contact us for details about the responsible business and any processing arrangements relevant to your request before providing information that needs special handling.

8. Contact and updates

For questions about your information or this notice, email contact@magicgroupindustrial.com and mention “Privacy request”. Please agree a suitable channel before sending confidential designs or licensed material.

We will update this page when the documented tools or information-handling arrangements change. The date above identifies this version.